Aircall’s product pages reference concepts like IVR menus, shared inbox follow-ups, recordings, and logging activity into CRMs/helpdesks.
Create or port business numbers, then configure teams, hours, and routing rules.
Use IVR menus and rules so inbound calls reach the right place quickly.
Agents handle calls, texts, voicemails, and follow-ups; shared inbox patterns help coordination.
Connect CRM/helpdesk tools so activity is logged alongside customer context.
Recordings and tagging/dispositions help review calls and coach teams.
Dashboards and reports help track goals, trends, and missed calls.